Privacy Notice

Lisa Bartlett-Williams Nutrition

hello@lisabwnutrition.co.uk

Date effective: 21/07/2026

1. Purpose of this Notice

This Privacy Notice explains how we collect, use, and store your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all clients, prospective clients, and visitors to my website or clinic.

2. Who We Are

Lisa Bartlett-Williams Nutrition, is a provider of nutritional therapy registered with ANP.

I, Lisa Bartlett-Williams of Lisa Bartlett-Williams Nutrition, am the data controller for the personal information we collect and process in the course of providing the professional services.

3. Information We Collect

To provide safe and effective care, we may collect the following types of information:

  • Personal details (name, address, contact details, date of birth, GP contact)

  • Health and medical history, symptoms, and relevant test results

  • Information about diet, lifestyle, medication, supplements, and goals

  • Consultation notes and correspondence

  • Payment details


How we obtain your personal information 

Information provided by you

You may provide us with personal data in the following ways:

  • By completing a nutritional therapy questionnaire

  • By signing a terms of engagement form

  • During a nutritional therapy consultation

  • Through email, over the telephone or by post

  • By booking a consultation through our website 

  • By making credit card and online payment

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: to provide you with agreed naturopathic services.

  • Legitimate interests: to maintain records and manage our business safely and professionally.

  • Consent: for processing sensitive (special category) health information. You may withdraw your consent at any time.

  • Legal obligation: to comply with legal or insurance record-keeping requirements.

Special categories of data included race, ethnic origin, politics, religion, trade union membership, genetics, biometrics (where used for ID purposes), health and sexual orientation.

We may hold special category data for the following purposes:

  • Provision of direct healthcare

We process your data under the following articles of General Data Protection Regulation:

  • Article 6(1)(b) – Contract: to provide professional services requested by you

  • Article 9(2)(h) – Provision of healthcare: processing necessary for health and treatment purposes

5. How We Use Your Information

Your information is used to:

  • Provide safe and effective care

  • Assess suitability of personalised health advice

  • Communicate with you about your care

  • Keep accurate clinical records

  • Process payments and manage bookings

  • Meet professional, insurance, and legal obligations

  • Marketing and newsletters subject to your consent

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.

Your data will never be sold or used for marketing without your explicit consent. Your data may be shared with other parties with your consent:

  • To obtain functional tests (such as blood or urine).

  • For booking and administrative purposes.

  • To courier and logistics providers who ship products to you.

  • To companies supplying supplements or other products directly to you on my recommendation.

6. How Your Information Is Stored

All personal information is stored securely in:

  • Password-protected devices

  • Encrypted clinical software (Practice Better)

  • Secure cloud storage

  • Locked filing cabinets (for paper records) accessible only to Lisa Bartlett-Williams Nutrition.  

7. Online Consultations and Electronic Communication

Online consultations are conducted using reputable platforms with appropriate security measures in place. Although all reasonable steps are taken to protect your information, no internet-based communication system can be guaranteed to be completely secure. If you choose to communicate via email, please be aware that standard email is not fully encrypted.

8. How Long Records Are Kept

In line with professional standards and insurance requirements, clinical records are retained for:

  • 7 years from the date of last consultation

  • For children: until age 25 (or 26 if aged 17 at end of treatment)

After this period, records are securely deleted or destroyed. In certain cases, such as where records may be relevant to an insurance claim or legal proceeding, they may be retained for longer.

9. Data Regulations for Minors

Where the client is under the age of 18, consent from a parent or legal guardian is required before treatment can begin. The child remains the data subject under data protection law. Both parents may have the right to access the child’s records unless there is a legal restriction or court order in place that limits this access.

10. Sharing Your Information

We will not share your information with third parties unless:

  • You have given explicit consent (for example, to share with your GP or another healthcare provider);

  • Disclosure is required by law (for example, in cases of serious risk of harm);

  • It is necessary for accounting or administrative purposes (e.g. my professional indemnity insurer or accountant, who are GDPR-compliant).

11. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request to move, copy or transfer your data to a third party.

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permissible)

  • Restrict or object to certain forms of processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

Please note that clinical records cannot be deleted where retention is required by law, insurance, or professional standards.

12. Communication and Updates

We may occasionally update this Privacy Notice to reflect legal or procedural changes. The latest version will always be available on request or at www.lisabwnutrition.co.uk/privacy-policy 

13. Reporting breaches

Any breach of this policy or of data protection laws will be reported as soon as practically possible. This means as soon as we become aware of a breach.

We have a legal obligation to report any data breaches to UK Supervisory authority which is the Information Commissioners Officer within 72 hours.

14. Data protection complaints

If you are unhappy with how we have handled your personal data or exercised your data protection rights, please contact us at:

Lisa Bartlett-Williams

Email: hello@lisabwnutrition.co.uk 

We will acknowledge your complaint within 30 days and investigate it in accordance with our data protection complaints procedure. If you are not satisfied with our response, you may complain to the ICO.